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Djamel HAMMOUTENE

Salesforce Project Manager |Senior Salesforce Consultant | 11 x Salesforce Certified ☁️

11 x Salesforce Certified
Project Management
Scrum Agile
Salesforce Ranger
Djamel HAMMOUTENE
Paris (75017) France
Professional Status
Consultant
Open to opportunities
About Me
With a solid experience in digital transformation and CRM consulting (Salesforce ecosystem), I currently work as an independent professional, leveraging my skills and expertise to serve my clients.

Having obtained 11 certifications across various Salesforce solution clouds (Sales, Service, and Marketing Cloud), I have been involved in numerous integration projects of Salesforce solutions (in Agile & Waterfall methodologies) for clients operating in diverse industries.
Experiences
  • My experience and expertise enable me to support you in your projects, through the following tasks:

    ‣ Defining the roadmap in collaboration with business stakeholders
    ‣ Contributing to the business analysis phase and defining use cases
    ‣ Defining the target solution architecture and overseeing configuration
    ‣ Facilitating project governance instances: workshops, project committees, steering committees
    ‣ Managing commitments (scope, timeline, risks...)
    ‣ Overseeing and coordinating internal & external teams
    ‣ Writing and validating key deliverables
    ‣ Assisting with change management and providing training for end users
  • Management of a new Business Unit (Digital Marketing), working closely with one of the founding partners of the firm:

    ‣ Leading a team of 10 consultants (7 functional consultants & 3 developers)
    ‣ Managing integration projects for major clients using Salesforce Marketing Cloud
    ‣ Contributing to pre-sales activities
    ‣ Defining the Business Unit's offerings
    ‣ Contributing to the development of the Partner Program for iCom x Salesforce.
  • Management of integration projects for Salesforce Sales Cloud, Service Cloud, and Marketing Cloud in Agile & Waterfall methodologies
  • Project oversight and commitment management (deliverables, scope decisions, budget & timeline, risk management).
  • Delivery team management
  • Facilitating project instances: workshops, steering committees, co-projects
  • Definition of the target solution architecture & advanced platform configuration
  • Conduction of testing and acceptance phases
  • Training of end users & change management support
  • Identification of new business development opportunities
  • Preparation of client workshops and writing of meeting minutes
  • Drafting of functional specifications
  • Setup and configuration of the solution
  • Supporting the project manager (ensuring adherence to the schedule, methodology, and client relationship)
  • Creating training materials and user guides
  • Conducting training sessions for end users
  • Participating in internal projects (internal Salesforce application)
  • Targeting for Emailing and telemarketing campaigns (supervision of a team of 6 telemarketers)
  • Analysis of campaign KPIs and reporting
  • Data reconciliation for internal studies
  • Participation in writing specifications for the implementation of a marketing automation tool
  • Analysis of Western European sales
  • Participation in the marketing plan of the "Measuring Systems - Western Europe" Business Unit
  • Contribution to the development of a new rotating laser "PM 40M"
Company website