Djamel HAMMOUTENE
Salesforce Project Manager |Senior Salesforce Consultant | 11 x Salesforce Certified ☁️
11 x Salesforce Certified
Project Management
Scrum Agile
Salesforce Ranger
Paris (75017) France
Professional Status
Consultant
Open to opportunities
About Me
With a solid experience in digital transformation and CRM consulting (Salesforce ecosystem), I currently work as an independent professional, leveraging my skills and expertise to serve my clients.
Having obtained 11 certifications across various Salesforce solution clouds (Sales, Service, and Marketing Cloud), I have been involved in numerous integration projects of Salesforce solutions (in Agile & Waterfall methodologies) for clients operating in diverse industries.
Having obtained 11 certifications across various Salesforce solution clouds (Sales, Service, and Marketing Cloud), I have been involved in numerous integration projects of Salesforce solutions (in Agile & Waterfall methodologies) for clients operating in diverse industries.
Experiences
Salesforce Project Manager
SFDH Consulting
September 2022
to April 2023
Freelancer
- My experience and expertise enable me to support you in your projects, through the following tasks:
‣ Defining the roadmap in collaboration with business stakeholders
‣ Contributing to the business analysis phase and defining use cases
‣ Defining the target solution architecture and overseeing configuration
‣ Facilitating project governance instances: workshops, project committees, steering committees
‣ Managing commitments (scope, timeline, risks...)
‣ Overseeing and coordinating internal & external teams
‣ Writing and validating key deliverables
‣ Assisting with change management and providing training for end users
Salesforce Marketing Practice Lead
iCom Business Services
December 2020
to July 2022
Full-time
Neuilly-sur-Seine
- Management of a new Business Unit (Digital Marketing), working closely with one of the founding partners of the firm:
‣ Leading a team of 10 consultants (7 functional consultants & 3 developers)
‣ Managing integration projects for major clients using Salesforce Marketing Cloud
‣ Contributing to pre-sales activities
‣ Defining the Business Unit's offerings
‣ Contributing to the development of the Partner Program for iCom x Salesforce.
Senior Salesforce Consultant
iCom Business Services
June 2020
to December 2020
Full-time
Neuilly-sur-Seine
- Management of integration projects for Salesforce Sales Cloud, Service Cloud, and Marketing Cloud in Agile & Waterfall methodologies
- Project oversight and commitment management (deliverables, scope decisions, budget & timeline, risk management).
- Delivery team management
- Facilitating project instances: workshops, steering committees, co-projects
- Definition of the target solution architecture & advanced platform configuration
- Conduction of testing and acceptance phases
- Training of end users & change management support
- Identification of new business development opportunities
Salesforce Consultant
iCom Business Services
February 2019
to June 2020
Full-time
Neuilly-sur-Seine
- Preparation of client workshops and writing of meeting minutes
- Drafting of functional specifications
- Setup and configuration of the solution
- Supporting the project manager (ensuring adherence to the schedule, methodology, and client relationship)
- Creating training materials and user guides
- Conducting training sessions for end users
- Participating in internal projects (internal Salesforce application)
CRM & Marketing Business Analyst
Fenwick-Linde
October 2017
to September 2018
Apprenticeship
Yvelines
- Targeting for Emailing and telemarketing campaigns (supervision of a team of 6 telemarketers)
- Analysis of campaign KPIs and reporting
- Data reconciliation for internal studies
- Participation in writing specifications for the implementation of a marketing automation tool
Product Manager Assistant - Western Europe
Hilti
May 2016
to October 2016
Internship
Yvelines
- Analysis of Western European sales
- Participation in the marketing plan of the "Measuring Systems - Western Europe" Business Unit
- Contribution to the development of a new rotating laser "PM 40M"
- Salesforce Administrator 201
- Salesforce Sales Cloud Consultant
- Salesforce Platform App Builder
- Salesforce Marketing Cloud Administrator
- Salesforce Pardot Specialist
- Salesforce Experience Cloud Consultant
- Salesforce Advanced Administrator 301
- Salesforce Service Cloud Consultant
- Salesforce Marketing Cloud Email Specialist
- Salesforce Marketing Cloud Consultant
- Salesforce Pardot Consultant
- Scrum Agile
- Salesforce Marketing Cloud
- Salesforce Service Cloud
- Waterfall projects
- Salesforce Sales Cloud
- CRM & Customer Journey